Blood specimen supply disruption 

There is currently an international shortage of blood bottles used for taking samples and clinicians working in GP practices, hospitals, community and mental health trusts and ambulance trusts have been asked to suspend non-essential blood tests.
 
Our clinicians and managers in Hampshire and the Isle of Wight are working together to be more efficient. We will ensure we don't waste blood bottles and that we don't duplicate tests which have already been done. We are being thoughtful about which tests are ordered and prioritising those tests which will have an immediate impact on the diagnosis or treatment.
 
Our clinicians and their teams are working hard to prioritise our blood tests and we appreciate your patience whilst we put in place systems to manage this difficulty safely.

We would like to reassure all our patients that this disruption in supply should not affect any essential blood tests and any tests that are delayed will be rescheduled as soon as possible. We are working closely with NHS England to follow their guidance. We will continue to provide you with updates regarding this and thank you for your support.

Who do I need to see.....?

Think you may have Coronavirus symptoms?  Go to 111 online at:  https://111.nhs.uk/ or  telephone: 111
 

We are currently running a total triage system

                                    By Telephone 02380 472 232 

  • If you are worried about anything, do get in contact.  We have a team of patient coordinators and patient supporters (PALS) ready to take your query
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. 

Please do not come to the surgery unless you have been specifically asked to do so.

Click HERE for additional appointment information


 
Consult online with Townhill's doctors. As well as medical advice, you can use eConsult for:

Fit notes  |  GP letters  |  Medical reports  |  Test results

Medication requests - New or Repeat                             

  Complete a simple form about your problem or request

  Your GPs decide on the best treatment for you

  We call you (and in some instances email you) with advice, a prescription or an appointment

Under 18?
If you are under age 18 and need to submit an eConsult yourself, start your consultation and click on the 'I want help for my child', choose the problem, then select the option 'I want help for myself.'  
If your child is under 6 months please click here to contact us, or alternatively visit the Healthier Together website for a wealth of resources and advice for parents by clicking here.

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What can I do with the NHS App?

  • Submit an eConsult
  • check my symptoms using the health A-Z from the NHS website
  • find out what to do when I need help urgently, using NHS 111 online
  • book and manage appointments at Townhill Surgery
  • order repeat prescriptions to collect from your nominated pharmacy.
  • securely view my GP medical record
  • register to be an organ donor
  • choose how the NHS uses my data

How do I access it?

The NHS App is free to download from the App Store and Google Play.

Download on the App Store    Get it on Google Play

Where can I get help?

Go to:  www.nhs.uk/apphelp

 

     Telephone us:  02380 472 232