Don't need your appointment at the surgery?

Don't worry, it's okay to cancel.

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it to allow us to give it to someone else.  Here’s how…

 

How to Cancel an Appointment

  • Text back the word CANCEL to the appointment text we sent you.
  • Login to your NHS App account and cancel the appointment
  • Email soccg.townhillsurgery@nhs.net
  • Telephone us on 02380 472232
 

Important note

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.