HOW TO ORDER A REPEAT PRESCRIPTION

Order your Repeat Prescription through Patient Access

Patient Access is available to ALL our registered patients.  Once registered, you can order your repeat prescription(s) online.

If you're already registered, click the Sign in button below to order your prescription(s).  To register for this service, click the Register button below.

If you're having any difficulties using Patient Access please click here

For more information on Patient Access, please click here or click on the dedicated Patient Access Menu above.

 

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Other Ways to order

Patients on long-term medication can order repeat prescriptions in the following ways:

  • In person - hand your repeat slip in at reception with the required items clearly marked. Repeat forms are also available. Allow 3 working days before collecting your prescription.
  • By post - send it to us with a stamped addessed envelope if you want us to post it back to you.
  • Online -  Please come to reception bringing some form of photo idenfication to register to order your repeat medication online.
  • Telephone requests will not be accepted
  • Local Pharmacy Service - Many pharmacies now offer a free delivery service, please ask at your local pharmacy for details.

IT IS THE PATIENTS RESPONSIBILITY TO REQUEST YOUR MEDICATION ON TIME. ANY MEDICATION THAT IS NOT SET UP ON REPEAT OR WITHIN REVIEW DATE YOU WILL BE REQUIRED TO PHONE THE SURGERY ON 02380 472232 AFTER 48 HOURS REGARDING THE OUTCOME OF YOUR REQUEST

 

Help Us to Help You

  • Please only order what you need.
  • Please order all your repeat items once in one go and not scattered over the month. This saves your time and ours.
  • Please tell us if the quantity of some of your medicines are out of synch with the rest so as we can synchronise them.
  • Please tell us when you stop medication so we can remove it from your repeat prescription.
  • Please tell us if you are taking a different dose to that stated so as we can amend it.
 

Medication Reviews

Patients on repeat medication will have their medication reviewed at least once a year and may be asked to make an appointment with the GP or Practice Nurse.  If you need to make an appointment notification should appear on your repeat slip.  Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow three full working days for regular prescriptions to be processed and remember to take weekends and bank holidays into account. Patients requesting acute items (those not on regular repeat) may have to wait longer. Patients using the postal service should allow longer. 

You can arrange to have your medication delivered to your home by your local chemist. Please ask your pharmacist about this service.

 

Prescription Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). 

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

 

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

The prescription charge is for each item, not your whole prescription 

If you have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC. 

You can buy either:

  • a 12-month prepayment certificate (PPC)
  • a 3-month prepayment certificate £29.10

Please telephone the advice and order line 0845 850 0030 or go online at  Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website