Think you may have Coronavirus symptoms?

Go to 111 online at:    or  telephone 111


Need help, advice or support?  .


Your NHS is here to help you - GP practices are open this bank holiday, Friday 8 May

While we are all staying at home it can be difficult to know what to do if you need medical help or advice but your local NHS continues to be here for you; whether you have a physical or mental health need.

To provide additional support, Townhill Community Surgery telephones will be open from 08:00 to 18:30 this, Friday 8 May 2020.

When the surgery is closed

If you need medical help or advice when the practice is closed, the NHS 111 service is available 24 hours a day, 7 days a week. You can get in touch online at or by phoning 111 and the team can find the right support for you, including mental health support, out of hours GP services and emergency dental support.

Life-threatening or an emergency?

In a serious or life-threatening emergency, such as loss of consciousness, severe bleeding that can’t be stopped, signs of a stroke, chest pain or major trauma you should always call 999 or visit your nearest Emergency Department.

Your wellbeing

We know it can be difficult not seeing family and friends and the coronavirus outbreak is impacting us all differently, so it is really important we take care of our wellbeing. The NHS Every Mind Matters website has lots of useful resources for looking after your wellbeing at home, including support for parents. Solent Mind has also set up a coronavirus wellbeing hub with lots of useful resources.

Making an appointment

  • Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made using eConsult from either the NHS App or our website  Alternatively, you can telephone 02380 472 232;
  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face to face appointment, you may be asked to attend:  Townhill Community Surgery
  • You will be asked to come to the main door and make yourself known via the intercom.
  • You will then be asked to wait in your car or in an outside area until the clinician calls you in.
  • Only one person can attend - unless you have a carer or you are a parent of the child being seen.
  • At the appointment you might be asked to wear a mask.

Repeat prescriptions

  • We may have already contacted you to collect paperwork and prescriptions;
  • If you are able to, please continue to use our website or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;

How can you help?

  • Please be patient – our phone lines are very busy;
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
  • Do you simply need general advice? If you do, can you call 111 for this or visit our website to access eConsult at
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next:;
  • If you feel you need to see a doctor for non-Covid-19 symptoms then please call 02380 472 232 and we will discuss your needs;
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions?  This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
  • You can e mail the practice at
  • Please check our website for updates 

We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.

For now, you can contact us in the following ways:

                  By Telephone 02380 472 232 

If you are worried about anything, do get in contact.  We have a team of patient coordinators and patient supporters (PALS) ready to take your query - we are all in this together!

Below are explanations and videos to help you understand more about how eConsult and The NHS App can help you.

Consult online with Townhill's doctors. As well as medical advice, you can use eConsult for:

New or repeat medication requests                                    Fit notes  |  GP letters  |  Medical reports  |  Test results

  Complete a simple form about your problem or request

  Your GPs decide on the best treatment for you

  We call you (and in some instances email you) with advice, a prescription or an appointment


     Get the NHS App

What can I do with the NHS App?

  • Submit an eConsult
  • check my symptoms using the health A-Z from the NHS website
  • find out what to do when I need help urgently, using NHS 111 online
  • book and manage appointments at Townhill Surgery
  • order repeat prescriptions to collect from your nominated pharmacy.
  • securely view my GP medical record
  • register to be an organ donor
  • choose how the NHS uses my data

How do I access it?

The NHS App is free to download from the App Store and Google Play.

Download on the App Store    Get it on Google Play

Where can I get help?

Go to:


     Telephone us:  02380 472 232