Think you may have Coronavirus symptoms? Go to 111 online at: https://111.nhs.uk/ or telephone: 111
Need help, advice or support? .
Life-threatening or an emergency?
In a serious or life-threatening emergency, such as loss of consciousness, severe bleeding that can’t be stopped, signs of a stroke, chest pain or major trauma you should always call 999 or visit your nearest Emergency Department.
When the surgery is closed
If you need medical help or advice when the practice is closed, the NHS 111 service is available 24 hours a day, 7 days a week. You can get in touch online at 111.nhs.uk or by phoning 111 and the team can find the right support for you, including mental health support, out of hours GP services and emergency dental support.
Your wellbeing and mental health
We know it can be difficult not seeing family and friends and the coronavirus outbreak is impacting us all differently, so it is really important we take care of our wellbeing. The NHS Every Mind Matters website has lots of useful resources for looking after your wellbeing at home, including support for parents. Solent Mind has also set up a coronavirus wellbeing hub with lots of useful resource. Click HERE for further MENTAL HEALTH SUPPORT
Do not come to the surgery unless you have been specifically asked to do so.
Attending your appointment
- If you need to have a face to face appointment, you may be asked to attend: Townhill Community Surgery
- You will be asked to come to the main door and make yourself known via the intercom.
- You will then be asked to wait in your car or in an outside area until the clinician calls you in.
- Only one person can attend - unless you have a carer or you are a parent of the child being seen.
- At the appointment you might be asked to wear a mask.
- If you are able to, please submit prescription requests via Consult using either the NHS App or from our website www.townhillsurgery.nhs.uk. You do not need to come to the surgery to register to do this;
How can you help?
- Please be patient – our phone lines are very busy;
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
- Do you simply need general advice? Please submit an eConsult.
- If you phone, please help the patient coordinator by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? you can do this on the NHS App or informing the pharmacist, or giving us a call. This will prevent the need for either you or pharmacy staff from coming to the surgery.
- You can e mail the practice at firstname.lastname@example.org